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FAQS
Have questions ?
Here's a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.
SHOPPPING
PAYMENT
DELIVERY
RETURNS
GIFTS
WAITLIST
OTHERS
- 011. Browse through our shop 2. Click Add to Cart button if you find items that you love. 3. Check out and fill up the Contact Information Form with your complete details. 4. Choose a Shipping and Payment Option. 5. Click on the "Place Order" button. Then check your email for the order confirmation. If you did not receive any email, try checking your spam folder. Or you can message us through our social media accounts.
- 021. Send us your order form. 2. You will receive an order confirmation (indicating the total bill and the payment details). 3. Settle the payment and send us proof of payment via email (eazypeazy.ph@gmail.com) or social media. 4. Once we confirm receipt of payment, we will ship out the package. ** Please note: once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing. If you need assistance with your order or help locating a specific item or style, please e-mail us at eazypeazy.ph@gmail.com or send us a message via social media.
- 03Ouch! That happens! Some of our products are in high demand, and we operate on a first-come, first-served basis. That means you’ll want to checkout the items in your Cart as soon as possible—because, chances are, there are other customers who want those bags as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did. But try to check back tomorrow—any stock from cancelled orders go back to the site immediately and are up for grabs. You may also sign up for our wait list. Just send us a message and we will inform you once the product you want is available again.
- 04Unfortunately, we are unable to cancel orders once they have been completely checked out (this also means that invoices are also final and cannot be edited anymore). Our bags need a home, and they're already excited to make their way to your doorstep!
- 05EazyPeazy team is very quick at processing orders to make sure they get delivered to you as quickly as possible. You may change your order/s as mush as you want BEFORE you click "Check Out". But once an order has been placed, we are unable to make changes to the order details or delivery address. We want to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your details before proceeding to Checkout, so that you have the most worry-free shopping experience with us. This policy also applies to items that were accidentally ordered and multiple orders of one item.
- 06EP products are sold on a first come first served basis. Unfortunately, we don't allow reservations due to limited stocks. Your item is only reserved for 1 day upon receiving your order confirmation. If we do not receive payment after 1 day, your order is automatically cancelled. If you wish to have your reservation extended, kindly get in touch with us.
- 07All details are provided in our Product Info (which can be seen when you click on the product you would like to view in greater detail). Not familiar with the material of the bag? You may check our Product Guide here.(javascript:void(0))
- 08We're currently selling our items only through our website.
- 09Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.
- 10Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
- 11You can count on it! Your item is reserved for 1 day upon receiving your order confirmation, but we understand that schedules can be unforgiving at times. To extend the reservation for your order, simply send us a message via Facebook Messager or email us at eazypeazy.ph@gmail.com. Keep in mind that once an order’s reservation has been extended, strictly no cancellation or modification will be allowed. Non-payment for extended orders may limit your future extension requests from being granted.
- 12Once you have submitted your order form, payment needs to be settled the same day or the next day to avoid cancellation of reservation. Email your proof of payment and requirements sent together with our invoice at eazypeazy.ph@gmail.com
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